Yes. The Email Voicemail solution allows customers to leave voicemails for an agent based on the agent’s extension number. When a customer calls a business, they are prompted for the extension number of the agent they want to reach. If the agent requested is available, the customer is connected directly to the agent. Otherwise, the customer reaches the agent’s voicemail where they can record a message of their choice.
After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent. The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.
Voicemail is an added feature to the basic package for $20/mo