WELCOME

TO YOUR AI-POWERED

AUTO ATTENDANT

& CLOUD-BASED PHONE SYSTEM

 

YOU ARE ALMOST THERE!

Thank you for signing up to GhostPhone! There are only a couple more steps to take to get your GhostPhone solution up and running.

Please complete the form below to begin the system propagation process. 

Need Help? You can go to our FAQs page to get answers to commonly asked questions, email us at GhostPhone Support or call/text us at 312 702 0757

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Dig Deeper

FAQ

What is a GhostPhone?

GhosPhone is an AI-powered auto-attendant and cloud-based phone system designed to replace your current phone system. VOIP calling with tons of additional features like Business SMS, Voicemail email/sms transcripts and textback messaging, Web 3.0 functions from Megaphone AI are also available including VoicePics, Curbside AI + more. GhostPhone is a division of Megaphone AI Inc.

What is the call Text Back feature?
Never miss a sale or a customer opportunity to a missed call again with Megaphones Call Text Back feature. When a customer calls and you have your contact center enabled,  an SMS text message is sent to the caller’s phone (if they are calling on mobile) with a link to your online store, appointment or contact form  or website.
Can I keep my phone number?

Yes. You just use call forwarding to forward your number (usually by just dialing*73 from your landline) to the Megaphone number you get at sign up. *72 turns off the call forwarding.

Do I need a new phone system or other hardware?

No. The Contact Center is 100% cloud based. Keep your existing phones and devices. However, if you are adding a large number of agents and handling inbound and outbound calls through your contact center we do recommend you look at one of our preloaded Chromebook + Bluetooth hedseat packages. httpss://callmegaphone.com/store

What is an AI Contact Center?

Ghostphone can be upgraded to the full Megaphone AI Contact Center- an easy to use, cloud-based solution that works on any device and scales to support any size business. Powered and secured by the same technology that drives Amazon Web Services, Megaphone AI helps companies to provide superior, cost-effective customer service across voice, chat, SMS, email and web at a fraction of the cost of a conventional contact center.

How do I forward my existing phone?

You use call forwarding to forward your number (usually by just dialing*72 from your landline) to the ghost number you get at sign up. *73 turns off the call forwarding. 

Does this really block spam calls?

Yes! Robocalls are automatically blocked as the call deflection system acts as your virtual call screening gatekeeper. For example, robocall systems cant understand “Press 1 for the host, press 2 for private parties” and automatically disconnect the call. 

Who is the Telcom carrier?

All telco services for Megaphone AI and Ghostphone are provided through Amazon Web Services.

What is Voice Responsive FAQs?

60% of calls to businesses are commonly repeated questions such as “What are your hours?’ “Can I order online?” and “Where do I park?” There are auto answered by our Interactive Voice Responsive (IVR) voicebot that is programmed to understand and respond to common spoken questions. This is an add-on feature. 

How many extensions can I get?

If you have the basic package you can get up to five extensions.  If you need more extensions contact us and we’ll get you squared away with as many as you need.

Can I get voicemail?

Yes. The Email Voicemail solution allows customers to leave voicemails for an agent based on the agent’s extension number. When a customer calls a business, they are prompted for the extension number of the agent they want to reach. If the agent requested is available, the customer is connected directly to the agent. Otherwise, the customer reaches the agent’s voicemail where they can record a message of their choice.

After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent.  The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.

Voicemail is an added feature to the basic package for $20/mo

 

What is Voicemail transcripts by email or text?

After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent.  The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.

 

Are there any other costs other than the monthly subscription fee?

Yes. There are additional carrier charges that apply based on usage. These are  0.006c per minute for a call after 1000 minutes used, and  0.003c per SMS message sent after 10,000 messages sent. 

How long does it take to set up a contact center ?

It takes up to 24 hours to get your contact center provisioned once you have completed a simple onboarding form. 

What is a dedicated GhostPhone or Megaphone number?

A local phone number is assigned to your contact center. If you don’t port your existing number to AWS, this is the number that you forward your existing number to by entering *72 into your landline.

*Additional carrier charges may apply 0.006c per min. 0.003c per SMS.

Contact GhostPhone

SALES & SUPPORT

 

Company: MegaPhone AI Inc,

Web: megaphoneai.com

Mail: 3057 North Troy Street, Chicago, IL 60618.

Support: 888-519-1195‪

Sales: 312-448-8474‬ (call or text)

Email: support@megaphoneai.com